Terms of Service

Last updated: 27 September 2026

These terms govern your use of PingToPay ("the service", "we", "us"). By creating an account or using the service, you agree to them. If you don't agree, please don't use it.

1. What PingToPay does

PingToPay lets you record invoices and automatically sends polite payment reminder emails to your clients on your behalf, using the schedule and wording you choose. You stay in control of who is contacted and what is said.

2. Your account

You must be at least 18 and able to enter a binding agreement. You are responsible for your login details and for everything that happens under your account. Give us accurate information and keep your contact email up to date.

3. Acceptable use

You may only send reminders for genuine invoices that you are owed, to people you have a real business relationship with. You must not use the service to:

• send spam, threats, harassment, or misleading messages;
• contact people about debts that don't exist or that you aren't entitled to collect;
• break any law, including consumer-protection, debt-collection, anti-spam, and data-protection laws that apply to you or your clients;
• attempt to disrupt, overload, or gain unauthorised access to the service.

We may suspend or remove accounts that break these rules.

4. Your content and your clients' data

You keep ownership of the invoice and client information you enter. You give us permission to store and process it only to run the service for you, including sending the emails you set up. You are responsible for having the right to share your clients' details with us and to contact them.

5. Plans, billing, and refunds

The Free plan lets you track unlimited invoices and includes automatic reminders for the first 5 invoices that receive a reminder. Further reminders are paused until you're on a paid plan.

The Pro plan ($12/month or $120/year, billed in advance) removes that limit. Payments are processed by Dodo Payments, our payment processor and merchant of record — see our Privacy Policy for what data they receive. Pro renews automatically at the end of each billing period until you cancel.

You can cancel anytime from Settings, which opens Dodo's billing portal. Cancelling stops future renewal, but doesn't end your current billing period early: you keep Pro access through the period you already paid for, with no partial refund for the unused portion. We don't offer refunds for a billing period that's already started, except where required by law or at our discretion in genuinely exceptional cases (for example, a clear billing error on our end) — contact support@pingtopay.app if something looks wrong.

We'll email you a few days before each renewal charge, and again once it's billed, so it's never a surprise. If a renewal payment fails, we retry automatically and email you right away — your plan stays active through the period you already paid for, and only moves to the Free plan if the payment still hasn't gone through by the time that period ends.

6. No guarantee of payment

Reminders are a convenience. We do not guarantee that an email is delivered, read, or acted on, or that any invoice is paid. PingToPay is not a debt-collection agency and does not give legal or financial advice.

7. Availability and changes

We work to keep the service running but it is provided "as is" and may occasionally be unavailable or change. We may update these terms; if the changes are significant we will tell you by email or in the app. Continuing to use the service after a change means you accept it.

8. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, or lost business arising from your use of the service. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim (which is zero on the free plan). Nothing in these terms limits liability that cannot legally be limited.

9. Ending your account

You can stop using PingToPay at any time and delete your account and all its data from Settings. If you're on the Pro plan, deleting your account also cancels your subscription, so you won't be charged again. We may suspend or end accounts that break these terms or are used unlawfully.

10. Governing law

These terms are governed by the laws of India. Disputes will be handled by the courts of India, unless the law where you live gives you rights that cannot be waived.

11. Contact

Questions or feedback? Email support@pingtopay.app.